Chris
South Bend, Indiana · Serving the surrounding area
Hospitality taught me how to serve people well
I spent eleven years in hospitality, working my way through roles including bar supervisor, Food & Beverage Director, and Operations Manager. That world taught me things no classroom can — how to read a room, how to stay composed under pressure, how to make people feel genuinely taken care of, and how to handle sensitive situations with discretion.
Those instincts never left me. Every visit I make today is shaped by that same commitment: the person in front of me deserves my full attention and my very best effort.
Banking added trust, professionalism, and discretion
From hospitality I moved into banking as a Branch Manager, where I spent six years working directly with clients on things that really mattered to them — their finances, their security, their peace of mind. Trust and confidentiality weren't optional in that environment; they were the entire foundation.
That background means when you invite me into your home to help with your devices, your accounts, or your passwords, you're working with someone who has been held to the highest standards of professional discretion for years.
A behind-the-scenes role sparked something new
I then moved behind the scenes at a credit union as a Retail Operations Analyst. This is where my genuine love of technology began. I started learning HTML and VBA, building tools to streamline operations, and diving deep into artificial intelligence — even building my own AI agents. The combination of problem-solving, automation, and helping systems work better clicked for me in a way I hadn't expected.
I realized I didn't just like technology — I liked making it work for people who needed it to.
My wife's residents needed help — and I could provide it
Around the same time, my wife began working at an assisted and independent living center for seniors. She started calling me for small tech issues her residents were running into — a printer that wouldn't connect, a Wi-Fi router that needed resetting, help figuring out a cell phone or laptop.
Those calls felt different from anything else I'd done. The gratitude was real. The need was genuine. And I realized there was a gap — a group of people who deserved patient, professional, judgment-free tech help and often had nobody to turn to.
A setback became a beginning
In February of 2026, I lost my position at the credit union. I could have seen it as just a door closing. Instead, I decided it was the push I needed to make something I believed in official.
Senior Tech Buddy, LLC opened its doors — and the mission has been the same from day one: bring patient, trustworthy, professional tech help directly to the seniors in our community who need it most. No condescension. No jargon. No question too small. Just one neighbor helping another figure it out.